The Problem
Use this guide when you experience your viewports displaying green horizontal bars, are filled with white color, or are transparent, so you can see content from other applications in the rizom viewport.
This is a step by step elimination/fix process, so try step 1 first:
Step 1
Delete your preferences file:
Go to C:\Users\YOUR_ACCOUNT\AppData\Roaming\RizomUV\
Delete RizomUVPreferences.0.3.33.txt
Run RizomUV, it should start OK.
If not, follow the steps below
Step 2
Manage your Nvidia settings. If you have an onboard GPU, as well as a video card, do this:
Right-click on your desktop
Select the Nvidia Control Panel:
Click Manage 3D Settings
Click Program Settings
Click Add
Browse to your RizomUV executable. It’s called rizomuv.exe and can normally be found in C:\Program Files\Rizom Lab\RizomUV 2020_r
Click Add Selected Program
Your UI will now look like this:
Select “High-performance NVIDIA processor”
Close the Nvidia Control Panel
Run RizomUV, it should start OK.
If (still) not, follow the steps below
Step 3
File a support ticket with your logs
Even though your viewports are misbehaving the rest of the application should be accessible
Go to Edit>Preferences Dialog
Go to the Debug settings
Check if “Write command log” is active. If it is, it should be light grey:
Check if “Write OpenGL” is active. If it is, it should be light grey::
Exit RizomUV
Restart RizomUV
Create a ticket in https://support.rizom-lab.com/
Add your f log-files to the ticket.
The log file is located in C:\Users\YOUR_ACCOUNT\AppData\Roaming\RizomUV\
You need to upload the CommandLog.lua file
Please also provide us with a screenshot of the RizomUV GUI
If the solutions above worked for you, we’d be very grateful if you took the time to tell us they did., and which one.
You’d help us measure how many users were affected by this issue.
Please drop us a line in our Discord, or create a ticket at https://support.rizom-lab.com/